Citlally Rodriguez is a customer service and operations professional with over three years of experience across retail, transportation, and administrative support. She has a consistent record of reliability, attention to detail, and clear communication in fast-paced, public-facing roles. Bilingual in English and Spanish with conversational French, Citlally is currently building toward stable, structured work while exploring an emerging interest in design and creative-technical fields identified through her career assessments.

Relevant Skills and Experience

• Customer service and issue resolution: Skilled in resolving escalated customer inquiries and managing customer accounts/orders, maintaining productivity and quality standards in a high-volume service center environment.
• Operations and administrative support: Experienced in order processing, inventory counts, and front-desk/office support, including managing phone lines, mail, and customer submissions through CRM systems (Zendesk).
• Sales and retail operations: Skilled in cash handling, merchandising, and stockroom organization within a fast-paced retail setting.
• Event and logistics coordination: Supported logistics for a firm’s annual investor conference, working both independently and as part of a team.
• Communication: Strong verbal and written communication across phone and in-person settings; bilingual in English and Spanish, with conversational French.
• Certifications and workplace readiness: Holds CPR/AED/First Aid, food handler’s, and workplace operations training certifications, along with a professional development certification.
• Emerging interest area: Exploring design-adjacent and creative-technical work (e.g., drafting/CAD support, production assistance) as a longer-term growth direction alongside current operations experience.